Call +1 (862) 232-3588

SHIPPING POLICY                                                                            

Free shipping does *NOT* apply TO ALASKA, HAWAII, CANADA, PUERTO RICO. APO, FPO  and international orders. 

We ship packages all around the world. You can use our checkout process to complete your order. 
Certain Duties and Customs fee might apply. Towel.com does not pay any customs fees. It is our customer's 
responsibility to pay the customs and duty for the package. If your order is more than $300.00 call us or email us to get free shipping. We can not guarantee but we will try our best. 
If for any reason you can not complete your order, please send us an email at sales@nily.com.

Customers are responsible for international return shipment cost.

Overnight and second day UPS shipping service is available.
Priority shipping methods (Overnight or 2nd Day service) are not available for certain locations.

Expedited monogram service is available at no extra charge. Contact us at sales@nily.com for your request.


At nily.com, we stand behind every product we sell. If you are not completely satisfied with your purchase, you can return it with original proof of purchase, within 30 days of purchase. We do not refund any returns that are washed, used or without the tag. Click here to view return policy and print a return form. Call or email Customer Service +1 (862) 232-3588 or sales@nily.com


FREE RETURNS

If any of the below circumstances apply to your order, please contact us via email at sales@nily.com to have a pre-paid postage sent to your e-mail.

  • Damaged goods during transit / delivery.
  • Defective merchandise due to manufacturing errors. 
  • Orders processed incorrectly.
     

REFUNDS

  • You will be notified via e-mail once your refund has been processed.
  • Refunds will be issued in the same method of payment originally used for the purchase,
  • Allow 3 - 5 business days after receipt of return for the refund to be processed.
  • Returned merchandise that does not fall under these guidelines may be subject to a 10% restocking charge.

 


International Returns


Nily.com's return guarantee does not include freight charges for international returns. If for any reason you choose to return a product from outside the U.S., shipping charges must be pre-paid.

Still need help? Contact us at 1- (862) 232-3588.